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Frequently asked questions
Check out the answers to our users’ most frequently asked questions.
PROOF OF DELAYS
You can request your proofs of delay through the address justificant@fgc.cat
Customer service centers
Plaça Catalunya
Location
Located in the vestibule next to Bergara Street at the Plaça Catalunya station. The access for people with reduced mobility (PMR) is through the elevator located at 7 Bergara Street, at the intersection with Balmes Street.
Schedule
From 8 to 20 h
(from Mondays to working Fridays)
(from Mondays to working Fridays)
Plaça Espanya
Location
It is located in the vestibule next to Gran Via de les Corts Catalanes at the Plaça Espanya station. Access for people with reduced mobility (PMR) is via the elevator located at Plaça Espanya, no. 1, at the intersection with Gran Via de les Corts Catalanes, next to the Fira de Montjuïc.
Schedule
From 9 to 19 h. (from Mondays to Friday)
August: From 9 to 14 h. (from Mondays to Friday)
Estació de Balaguer
Location
It is located in the vestibule of the Balaguer station. Access for people with reduced mobility (PMR) is via the direct access ramp from Noguera Pallaresa Street, no. 1, in Balaguer.
Schedule
From 8 to 20 h
FGC Pensioner’s Card Office
Location
Exclusive service for processing the FGC Pensioner Card. The access is direct from Avenir Street, 6, in Barcelona.
Schedule
9.00am – 1.45pm and 3pm – 6.30pm
(from Mondays to working Fridays)
(from Mondays to working Fridays)
