{"id":3766,"date":"2017-08-21T11:56:42","date_gmt":"2017-08-21T11:56:42","guid":{"rendered":"\/reclamaciones\/"},"modified":"2026-07-20T12:23:32","modified_gmt":"2026-07-20T10:23:32","slug":"claims","status":"publish","type":"page","link":"https:\/\/dev-fgc.iboomobile.com\/en\/customer-service\/claims\/","title":{"rendered":"Complaints"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_87b386c0 container formulari_responsive height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-4 wpb_column vc_column_container columna_izq\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style data-type=\"us_custom-css\">.w-image img{border-radius:0}.client-links{list-style:none;padding-left:0;margin:0}.client-links li{list-style:none;padding-left:0; margin-left:0;padding-bottom:20px}.link-item{text-decoration:underline;color:#004c3f; display:inline-block;margin-bottom:0.3em}<\/style><style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1590483353167{margin-top:36px!important}<\/style><section class=\"l-section wpb_row us_custom_bdc243fb height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_b069dd80\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row us_custom_49a82a82 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h2>HOW CAN WE HELP YOU?<\/h2>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul class=\"client-links\">\n<li><a class=\"link-item\" href=\"https:\/\/www.fgc.cat\/en\/customer-service-faq\/\">Frequently asked questions<\/a><\/li>\n<li><a class=\"link-item\" href=\"https:\/\/www.fgc.cat\/en\/customer-service\/proof-delay\/\" rel=\"noopener\">Proof of delays<\/a><\/li>\n<li><a class=\"external-link\" href=\"https:\/\/www4.caixabank.es\/apl\/pagos\/index_en.html\" target=\"_blank\" rel=\"noopener\">Payment of minimum fees <span aria-hidden=\"true\" class=\"icon icon-external\"><\/span><\/a><\/li>\n<li><a class=\"link-item\" href=\"https:\/\/www.fgc.cat\/en\/customer-service\/claims\/\" rel=\"noopener\">Complaints form<\/a><\/li>\n<li><a class=\"link-item\" href=\"https:\/\/www.fgc.cat\/en\/customer-service\/suggestions\/\" rel=\"noopener\">Suggestions and acknowledgements form<\/a><\/li>\n<li><a class=\"link-item\" href=\"https:\/\/www.fgc.cat\/en\/customer-service\/enquiries\/\" rel=\"noopener\">Enquiries form<\/a><\/li>\n<li><a class=\"link-item\" href=\"https:\/\/www.fgc.cat\/en\/customer-service\/terms-of-use\/\">Terms of use<\/a><\/li>\n<li><a class=\"external-link\" href=\"https:\/\/web.gencat.cat\/en\/tramits\/tramits-temes\/Peticio-generica?category=72461610-a82c-11e3-a972-000c29052e2c\" target=\"_blank\" rel=\"noopener\">Access to the procedure for generic requests to the Generalitat de Catalunya <span aria-hidden=\"true\" class=\"icon icon-external\"><\/span><\/a><\/li>\n<li><a class=\"link-item\" href=\"https:\/\/www.fgc.cat\/en\/customer-service\/offices\/\" rel=\"noopener\">Customer service centers<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<section class=\"l-section wpb_row us_custom_b6a72ce1 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_08a44c5c\"><div class=\"wpb_wrapper\"><div class=\"w-image align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"688\" height=\"414\" src=\"https:\/\/dev-fgc.iboomobile.com\/wp-content\/uploads\/2020\/05\/faqs_aside_2x.jpg\" class=\"attachment-large size-large\" alt=\"Information logo\" loading=\"lazy\" srcset=\"https:\/\/dev-fgc.iboomobile.com\/wp-content\/uploads\/2020\/05\/faqs_aside_2x.jpg 688w, https:\/\/dev-fgc.iboomobile.com\/wp-content\/uploads\/2020\/05\/faqs_aside_2x-600x361.jpg 600w, https:\/\/dev-fgc.iboomobile.com\/wp-content\/uploads\/2020\/05\/faqs_aside_2x-300x181.jpg 300w\" sizes=\"auto, (max-width: 688px) 100vw, 688px\" \/><\/div><\/div><div class=\"g-cols wpb_row us_custom_718cace0 via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_15ad39e0\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_632d41e4 has_text_color\"><div class=\"wpb_wrapper\"><p>Do you have any questions?<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_223514a9 has_text_color\"><div class=\"wpb_wrapper\"><p>Frequently asked questions<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_77344615 has_text_color\"><div class=\"wpb_wrapper\"><p>Check out the answers to our users&#8217; most frequently asked questions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>[vc_raw_html css=&#8221;%7B%22default%22%3A%7B%22text-align%22%3A%22right%22%2C%22width%22%3A%22210px%22%2C%22margin-top%22%3A%22-30px%22%2C%22margin-bottom%22%3A%2250px%22%2C%22position%22%3A%22relative%22%7D%7D&#8221; el_class=&#8221;float-right&#8221;]JTVCZmdjX2J1dHRvbiUyMFRleHQlM0QlMjJGQVElMjdzJTIyJTIwdXJsJTNEJTIyJTJGZW4lMkZmYXElMkYlMjIlNUQ=[\/vc_raw_html]<\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><div class=\"vc_col-sm-8 wpb_column vc_column_container columna_izq\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;COMPLAINTS&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;encabezado1&#8243;]<div class=\"g-cols wpb_row formulari_reclamacions via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_3188818e\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_922fe3da\"><div class=\"wpb_wrapper\"><p>If what you want to present is a written submission to the minimum penalty that we have imposed on you, you will need to fill in the form attaching the corresponding documentation: ID (both sides) or passport, signed letter stating your request, the ticket you were given and the copy of the ticket you used, if you have one.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row formulari_reclamacions via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[dhvc_form id=&#8221;4698&#8243;]<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style data-type=\"us_custom-css\">.titol-centres h2{color:#2b3d3f;text-align:center;font-size:33px;line-height:1.23;font-weight:700}<\/style><section class=\"l-section wpb_row us_custom_82104407 link_drank_gree height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_c1e8dcb4\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_5cdef65a titol-centres has_text_color\"><div class=\"wpb_wrapper\"><h2>Customer service centers<\/h2>\n<\/div><\/div><div class=\"g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_72565e22\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_df0b6843 has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Pla\u00e7a Catalunya<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Location<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">Located in the vestibule next to Bergara Street at the Pla\u00e7a Catalunya station. The access for people with reduced mobility (PMR) is through the elevator located at 7 Bergara Street, at the intersection with Balmes Street.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Schedule<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7366f3f5 has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">From 8 to 20 h<br \/>\n(from Mondays to working Fridays)<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_52622ec3 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/citaprevia.fgc.cat\/fgc\/?idioma=ca_ES&amp;id_oficina_sele=1#nbb\">Ask for appointment<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_c97ae674 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/goo.gl\/maps\/aSbmMAXEq7mxWbMAA\">Check the location on Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_54cf9f5b\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_df0b6843 has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Pla\u00e7a Espanya<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Location<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">It is located in the vestibule next to Gran Via de les Corts Catalanes at the Pla\u00e7a Espanya station. Access for people with reduced mobility (PMR) is via the elevator located at Pla\u00e7a Espanya, no. 1, at the intersection with Gran Via de les Corts Catalanes, next to the Fira de Montju\u00efc.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Schedule<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><p>From 9 to 19 h. (from Mondays to Friday)<\/p>\n<p>August: From 9 to 14 h. (from Mondays to Friday)<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_752aeae6 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/citaprevia.fgc.cat\/fgc\/?idioma=ca_ES&amp;id_oficina_sele=0#nbb\">Ask for appointment<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_c97ae674 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/goo.gl\/maps\/ZAfRnM6rnZSTyeoy9\">Check the location on Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"g-cols wpb_row us_custom_9ffd512c via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_72565e22\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_df0b6843 has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>Estaci\u00f3 de Balaguer<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Location<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">It is located in the vestibule of the Balaguer station. Access for people with reduced mobility (PMR) is via the direct access ramp from Noguera Pallaresa Street, no. 1, in Balaguer.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Schedule<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7366f3f5 has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">From 8 to 20 h<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_cf4dec5e has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"underlined\" href=\"mailto:ccbalaguer@fgc.cat\">ccbalaguer@fgc.cat<\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_0ad327f1 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/goo.gl\/maps\/NvpUDXXQvJ9dqYge8\">Check the location on Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_54cf9f5b\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_df0b6843 has_text_color\"><div class=\"wpb_wrapper\"><h3><img decoding=\"async\" style=\"vertical-align: middle; margin-right: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/comunic.png\" alt=\"\" \/>FGC Pensioner\u2019s Card Office<\/h3>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Location<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">Exclusive service for processing the FGC Pensioner Card. The access is direct from Avenir Street, 6, in Barcelona.<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_49b00f61 has_text_color\"><div class=\"wpb_wrapper\"><p>Schedule<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_7071ba1f has_text_color\"><div class=\"wpb_wrapper\"><div class=\"value\">9.00am \u2013 1.45pm and 3pm \u2013 6.30pm<br \/>\n(from Mondays to working Fridays)<\/div>\n<\/div><\/div><div class=\"wpb_text_column us_custom_421c19ab has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/webcitaprevia.es\/citasWeb.fgc\/citas.php?Lang=3\" target=\"_blank\" rel=\"noopener\">Ask for appointment<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"book\" \/><\/a><\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_c97ae674 has_text_color\"><div class=\"wpb_wrapper\"><p><a class=\"link-item\" href=\"https:\/\/www.google.es\/maps\/place\/Carrer+de+l'Avenir,+6,+08006+Barcelona\/@41.3976281,2.1473923,17z\/data=!4m5!3m4!1s0x12a4a29ec90acff7:0xd215997652984e3c!8m2!3d41.3976593!4d2.1495903\" target=\"_blank\" rel=\"noopener noreferrer\">Check the location on Google Maps<img decoding=\"async\" style=\"vertical-align: middle; margin-left: 10px;\" src=\"\/wp-content\/uploads\/2020\/05\/right-1.png\" alt=\"\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"HOW CAN WE HELP YOU? Frequently asked questions Proof of delays Payment of minimum fees Complaints form Suggestions and acknowledgements form Enquiries form Terms of use Access to the procedure for generic requests to the Generalitat de Catalunya Customer service centers Do you have any questions? Frequently asked questions Check out the answers to our...","protected":false},"author":92,"featured_media":0,"parent":3813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-3766","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Claims and complaints form - FGC<\/title>\n<meta name=\"description\" content=\"Do you have any complaint or claim? Fill out the form on our website with your data and all the information necessary for us to help you solve it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dev-fgc.iboomobile.com\/en\/customer-service\/claims\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints\" \/>\n<meta property=\"og:description\" content=\"Do you have any complaint or claim? 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