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COMPLAINTS

If what you want to present is a written submission to the minimum penalty that we have imposed on you, you will need to fill in the form attaching the corresponding documentation: ID (both sides) or passport, signed letter stating your request, the ticket you were given and the copy of the ticket you used, if you have one.

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Responsible institution: Ferrocarrils de la Generalitat de Catalunya.
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Additional information: Additional information on data protection is available on our website: Privacy Policy
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Customer service centers

Plaça Catalunya

Location

Located in the vestibule next to Bergara Street at the Plaça Catalunya station. The access for people with reduced mobility (PMR) is through the elevator located at 7 Bergara Street, at the intersection with Balmes Street.

Schedule

From 8 to 20 h
(from Mondays to working Fridays)

Ask for appointment

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Plaça Espanya

Location

It is located in the vestibule next to Gran Via de les Corts Catalanes at the Plaça Espanya station. Access for people with reduced mobility (PMR) is via the elevator located at Plaça Espanya, no. 1, at the intersection with Gran Via de les Corts Catalanes, next to the Fira de Montjuïc.

Schedule

From 9 to 19 h. (from Mondays to Friday)

August: From 9 to 14 h. (from Mondays to Friday)

Ask for appointment

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Estació de Balaguer

Location

It is located in the vestibule of the Balaguer station. Access for people with reduced mobility (PMR) is via the direct access ramp from Noguera Pallaresa Street, no. 1, in Balaguer.

Schedule

From 8 to 20 h

ccbalaguer@fgc.cat

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